Frequently Asked Questions
Welcome to the Inclusive Shore Help Center. We’ve compiled answers to the most common questions to help you shop with confidence. If you need further assistance, please reach out through our website contact form.
ORDERING & PAYMENT
How do I place an order?
Shopping with Inclusive Shore is simple. Browse our collection, select your preferred sizes and colors, and click “Add to Cart.” When you’re ready, proceed to checkout, enter your information, and confirm your purchase. You’ll receive an order confirmation shortly thereafter.
What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. We also offer digital payment options such as Shop Pay, Apple Pay, Google Pay, and PayPal. All transactions are secure and encrypted.
Can I change or cancel my order after it’s placed?
We process orders quickly to get them to you as soon as possible. If you need to make a change or cancel, please contact us immediately through our website. We’ll do our best to accommodate your request, but we cannot guarantee changes once an order has entered the fulfillment stage.
Will I be charged taxes on my order?
Applicable sales taxes are calculated automatically during checkout based on your shipping destination. The total including taxes will be displayed before you complete your purchase.
Is my payment information secure?
Absolutely. Inclusive Shore uses industry-standard encryption and secure payment gateways. Your payment details are processed directly by our trusted payment partners and are never stored on our servers.
PRODUCTS & SIZING
How do I find my correct size?
We provide detailed size guides on every product page. For the best fit, we recommend measuring yourself and comparing your measurements to our guide. If you’re between sizes or unsure, our customer service team is happy to offer personalized advice.
Are the colors online accurate?
We work hard to display product colors as accurately as possible. Please note that individual monitor settings and lighting conditions can affect how colors appear on screen. If you have questions about a specific shade, we’re here to help.
Do you offer extended or inclusive sizing?
Yes. Inclusive Shore is committed to celebrating every body. Our collections include a wide range of sizes designed to flatter diverse shapes. We continuously expand our size offerings based on customer feedback.
How should I care for my swimwear?
To extend the life of your swimwear, we recommend hand washing in cold water with mild soap and laying flat to dry, away from direct sunlight. Avoid chlorine, harsh detergents, bleach, tumble drying, and ironing. Rinsing immediately after use in saltwater or pools helps preserve fabric and color.
Are your products sustainably made?
We are committed to responsible practices. We partner with manufacturers who share our values regarding ethical production and quality craftsmanship. We continually seek ways to reduce our environmental footprint.
ACCOUNT & TECHNICAL SUPPORT
How do I create an account?
Click the account icon at the top of our website and select “Register.” Enter your email address and create a password. An account allows you to track orders, save your information for faster checkout, and create wishlists.
I forgot my password. What should I do?
Click “Sign In,” then select “Forgot Password.” Enter the email address associated with your account, and we’ll send you instructions to reset it.
The website isn’t loading properly. What can I do?
Try clearing your browser cache and cookies, or access the site using a private or incognito window. We recommend updating to the latest version of your browser for the best experience. If issues persist, please contact us.
RETURNS & EXCHANGES
What is your return policy?
We want you to love your purchase. If you’re not completely satisfied, we accept returns for unworn, unwashed, and undamaged merchandise with original tags attached. Please review our full Refund Policy on our website for complete details.
How do I start a return?
To initiate a return, visit our Returns portal through the customer service section of our website. Follow the instructions provided. You will need your order number and the email address used for the purchase.
When will I receive my refund?
Once your return is received and inspected, we will notify you of the approval. Approved refunds will be processed automatically and credited to your original payment method. The timing depends on your financial institution.
Can I exchange an item for a different size or color?
Yes. The easiest way to exchange an item is to return it for a refund and place a new order for the desired item. This ensures you get the correct size as quickly as possible.
PRIVACY & SECURITY
How do you use my personal information?
Your privacy is important to us. We collect information only to process orders, improve your shopping experience, and communicate with you. We never sell your personal data. For complete details, please review our Privacy Policy.
Will you share my information with third parties?
We share information only with trusted partners who assist in operating our website, processing payments, and fulfilling orders. These parties are contractually obligated to protect your data. We do not sell your information.
How do I unsubscribe from marketing emails?
Every marketing email we send includes an “Unsubscribe” link at the bottom. Click it, and you will be removed from our promotional list. Please note you may still receive transactional emails related to your orders.
GENERAL
Do you offer gift cards?
Yes, Inclusive Shore gift cards are available for purchase on our website. They make the perfect gift and are delivered electronically.
Can I shop from outside the country?
Yes, we welcome customers worldwide. During checkout, you can select your country for delivery. Please note that the recipient is responsible for any applicable customs duties, taxes, or fees.
How can I contact customer service?
Our customer service team is available through the contact form on our website. We strive to respond to all inquiries promptly.
Do you have physical stores?
Inclusive Shore is currently an online-only brand. This allows us to offer the best possible selection and value directly to you. We hope to create in-person experiences in the future.